General conditions

BLUE BIRD Hospitality

General Terms and Conditions of Rental

Any booking made on www.bluebirdhospitality.fr implies full and unconditional acceptance of these general terms and conditions.

These terms apply exclusively to rentals made via the website and are enforceable at the time of booking, to the exclusion of any other conditions.

BLUE BIRD Hospitality is the trade name used for managing rental properties offered by CIG DEVELOPMENT and CIG ALSACE :

• CIG DEVELOPMENT, a French SAS company registered with the Paris Trade and Companies Register under number 791 255 052, with its registered office at 42 rue des Acacias, 75017 Paris, France.
• CIG ALSACE, a French SAS company registered with the Strasbourg Trade and Companies Register under number 910 216 472, with its registered office at 42 rue des Acacias, 75017 Paris, France.

The properties listed on the website are owned by CIG DEVELOPMENT and CIG ALSACE, which manage them directly and personally, without intermediaries.

Our offices, located near the residences, ensure optimal availability to meet your needs.

ARTICLE 1 – Purpose of the Contract

These general terms and conditions define the contractual relationship between:

• BLUE BIRD Hospitality, the trade name of CIG DEVELOPMENT and CIG ALSACE, depending on the rented property.
• The Client, whether an individual or a legal entity, who has made a short-term booking for one of the accommodations listed on www.bluebirdhospitality.fr, provided they are at least 18 years old at the time of booking.

The rental is granted and accepted under the rates, charges, and specific conditions outlined in the booking confirmation, which includes these general terms as an integral part of the contract.

ARTICLE 2 – Legal Framework of the Rental

This rental is exclusively intended for temporary stays in a furnished tourist accommodation, in accordance with Articles L324-1 to L324-2 of the French Tourism Code.

It does not apply to properties used as primary, secondary, mixed-use (residential and professional), or permanent residences.

As a result, the guest has no right to remain in the property after the agreed rental period and does not benefit from legal protections applicable to standard residential leases.

 

ARTICLE 3 – Property Presentation

The properties covered by this contract are fully furnished vacation rentals, delivered to the guest in impeccable condition, featuring a carefully designed interior, excellent maintenance, and fully functional equipment.

The guest agrees to use the accommodation responsibly and respectfully.

ARTICLE 4 – Transfer and Subletting

This contract is strictly personal and applies exclusively to the client identified in the booking.

However, the client may book an accommodation on behalf of another occupant, provided that this person is explicitly designated as the main occupant at the time of booking.

Any transfer of the contract or subletting, whether partial or total, outside of this provision, is strictly prohibited.

The accommodation must not be made available to unregistered third parties, even free of charge.

ARTICLE 5 – Duration of the Stay

The stay is contractually agreed for a fixed period, as specified in the booking confirmation.

Once this period ends, the guest cannot claim any right to remain in the accommodation.

ARTICLE 6 – Contract Formation and Booking Conditions

6.1 – Online Booking Procedure

To make an online booking, the Client must accept the general terms and conditions in the designated section, enter their payment details, and pay either a deposit or the full amount, depending on the time remaining before the rental start date (see Article 9 – PAYMENT TERMS).

These actions serve as proof of acceptance of the rental price, property description, selected services, and all transactions carried out, making the amounts due payable.

The booking will be confirmed upon receipt of the deposit. It will be considered final once the Client receives an email titled ‘BOOKING CONFIRMED’ from BLUE BIRD Hospitality.

However, BLUE BIRD Hospitality reserves the right to refuse a booking if it is deemed irregular, made in bad faith, or for any other legitimate reason, including an existing dispute with the Client regarding a payment or a previous booking.

6.2 – Security Deposit

A security deposit in the form of a bank pre-authorisation will be required and will only be charged in the event of damages or non-compliance with the rental terms (see Article 10 – SECURITY DEPOSIT for details).

6.3 – Booking with a Promotional Code

To use a promotional code, the Client must enter it at the time of booking online. Promotional codes issued by BLUE BIRD Hospitality are valid exclusively on the website www.bluebirdhospitality.fr and cannot be used on other platforms.

They cannot be applied to bookings already in progress, are non-refundable, non-combinable, and may have an expiry date.

 

ARTICLE 7 – Rental Price and Services

The rental price and service fees are displayed on the website for each property and service. When confirming the booking, the total amount includes:

• The rental price.
• The tourist tax.
• Any mandatory or optional services selected by the Client.

The rental price includes:

• Charges for television, internet access, and utilities (water, electricity). BLUE BIRD Hospitality is not responsible for any service disruptions caused by external providers.
• The provision of welcome linens : towels, bed sheets, duvet covers, pillowcases, tea towels, etc.
• The tourist tax.
• A standard end-of-stay cleaning service.

Additional cleaning services can be arranged upon request and will be charged separately.

ARTICLE 8 – Payment Methods

Payments for reservations must be made exclusively by credit or debit card. We only accept Visa, Mastercard, and prepaid cards.

Key collection is subject to full payment of the reserved services and the pre-authorisation of the security deposit (SD).

BLUE BIRD Hospitality reserves the right to request a secure payment using one of the accepted methods, even if the traveller’s payment details have already been registered on the www.bluebirdhospitality.fr platform or a third-party website, to ensure transaction security.

ARTICLE 9 – Payment Terms

For any reservation eligible for a deposit, the Client must pay a 25% deposit of the total price by credit or debit card at the time of booking, in accordance with the timeframe set by our current policy.

The remaining balance will be automatically charged to the same card used for the deposit, within the timeframe specified by our policy, prior to the scheduled arrival date. By confirming their booking, the Client expressly authorises BLUE BIRD Hospitality to charge the outstanding balance to this card without further notification. The total amount must be paid within the timeframe specified by our policy, unless otherwise agreed in writing.

For reservations made within the minimum period set by our policy, the full booking amount must be paid immediately by credit or debit card at the time of online confirmation.

If the payment fails, whether for the deposit or the balance, the rental contract will be automatically terminated, and the booking cancelled immediately without compensation.

ARTICLE 10 – Security Deposit

For all reservations, a security deposit in the form of a bank pre-authorisation is required before check-in. This deposit is intended to cover any potential damage to the property or its furnishings, as well as the loss of keys. It may also be used to cover additional charges, such as extensions, late check-outs, or extra linen requests. The exact security deposit amount is specified in each property listing.

The Client authorises BLUE BIRD Hospitality to place a pre-authorisation on their bank card for the specified security deposit amount. If the bank declines the pre-authorisation, the Client must settle the security deposit no later than 14 days before check-in. Failure to do so will result in the cancellation of the booking, with no refund of amounts already paid.

The security deposit, which is held as an uncollected bank pre-authorisation, will be released within a maximum of one week after check-out, provided there is no damage or additional charges. In case of damages or extra costs, the corresponding amount will be debited directly from the pre-authorised funds.

If a claim is made against the security deposit, additional time may be required to assess the exact charges. However, this process will not exceed 30 days under any circumstances.

ARTICLE 11 – Check-in / Check-out

Key collection is available from the check-in time specified in the property listing on our website. The rental agreement will terminate at the latest on the check-out day, at the check-out time also specified in the listing.

For early check-in or late check-out, guests must submit a request by email and receive prior written approval. Any overstay beyond the check-out time without written approval will result in an additional night being charged.

ARTICLE 12 – Property Condition & Inventory

A property condition report and inventory, prepared by BLUE BIRD Hospitality, is provided in the accommodation. The guest has six hours after check-in to report any discrepancies. After this period, the condition report and inventory will be considered fully accepted without reservation.

At check-out, the guest must leave the apartment in a condition consistent with normal use, with dishes washed, dried, and stored, household appliances cleaned, bins emptied (including glass recycling), and furniture returned to its original position.

If the property requires deep cleaning or restoration work, additional charges will be deducted from the security deposit. Any damage or missing equipment or furniture will result in a deduction covering the cost of full replacement with a new item.

ARTICLE 13 – End-of-Stay Cleaning

Standard final cleaning is included in the total booking price.

However, the following tasks remain the guest’s responsibility:

• Dishes washed, dried, and stored
• Household appliances cleaned (fridge, freezer, dishwasher, oven, microwave)
• Bins emptied (including glass recycling)
• Furniture returned to its original position

If the guest does not wish to complete these tasks, they can opt for the full cleaning service, which must be requested at least 24 hours before check-out.

ARTICLE 14 – Occupancy Conditions

The Client acknowledges that the rental is granted exclusively for temporary residential use, a fundamental condition without which this contract would not have been concluded.

The Client agrees to:

• Use the property responsibly: The accommodation, furniture, and equipment must be used as intended and in compliance with building regulations. No commercial or professional activities are permitted.
• Respect the law and public order: Any activities that violate public order, including illegal downloads or unauthorised use of the provided internet connection, are strictly prohibited.
• Adhere to the maximum occupancy limit: The total number of occupants, including children and infants, must not exceed the maximum capacity stated in the listing and booking confirmation. Any violation will result in the immediate termination of the contract without refund.
• Maintain the property in good condition: The accommodation must be left tidy and in good condition. If cleaning instructions are not followed (e.g., bins not emptied, dishes not put away), a flat-rate cleaning fee of €40 will be charged, in addition to any necessary restoration costs.
• Ensure peace and avoid disturbances: Noise and behaviour that may disturb neighbours must be avoided. Gatherings, parties, and events causing disturbances are strictly prohibited. If a noise complaint is filed, the security deposit will be withheld, and the guest may be required to leave without a refund for remaining nights.
• Allow access to BLUE BIRD Hospitality: The guest must allow access to the accommodation when necessary (e.g., emergencies, technical interventions, maintenance, inspections).
• Not leave personal belongings in common areas: Items must be stored only in designated spaces.
• Comply with specific prohibitions:
• No smoking: Smoking inside the property is strictly prohibited. If smoking is detected and restoration is required (e.g., to remove smoke odour), a minimum penalty of €300 will be charged.
• No pets allowed: The presence of animals in the accommodation is not permitted. If a violation results in additional cleaning or damage repairs, a minimum penalty of €300 will be applied.
• Liability disclaimer: The guest acknowledges that BLUE BIRD Hospitality cannot be held liable for any personal injury or damage to their belongings or those of their co-travellers, nor for service interruptions (e.g., water, gas, electricity) or malfunctions of common or private facilities

 

ARTICLE 15 – Cancellation and Modification by the Guest

All cancellation or modification requests must be sent exclusively via email to contact@bluebirdhospitality.fr Requests made by phone will not be processed.

1. General Cancellation Policy

The cancellation terms applicable to your booking are specified in each listing on the website and can be viewed by clicking on the "View Cancellation Policy" button.

2. Refund Policy

Based on the cancellation policy available on the website, applicable fees may be retained or refunded in accordance with the terms in effect at the time of booking.

If the Client does not check in within 24 hours of the scheduled arrival date and fails to make contact or provide prior notification, the booking will be automatically cancelled. Any payments already made will be retained by BLUE BIRD Hospitality, except in cases where the property is rebooked. In such cases, a partial refund may be considered at the discretion of BLUE BIRD Hospitality.

 

ARTICLE 16 – Cancellation, Modification, and Termination by BLUE BIRD Hospitality

If BLUE BIRD Hospitality cancels or modifies a key element of the contract before the start of the stay, the guest will be notified by email. A substitute accommodation may be offered. If the guest accepts this alternative and the new stay is at a lower price, the difference will be refunded or deducted from the total amount due. If the guest declines the offer, a full refund of all payments made before the stay will be issued immediately.

If illegal activity is detected during the stay, BLUE BIRD Hospitality reserves the right to immediately terminate the contract without compensation.

ARTICLE 17 – Insurance

The guest is responsible for any damage caused by themselves or their accompanying guests. They are required to take out a holiday rental insurance policy to cover these potential risks.

ARTICLE 18 – Data Protection

In accordance with the French Data Protection Act and the General Data Protection Regulation (GDPR), BLUE BIRD Hospitality ensures the confidentiality of personal data, which is used solely for managing bookings and services. These data are accessible only to employees and service providers involved.

Guests have the right to access, rectify, and delete their personal data upon written request to the address provided in these terms.

ARTICLE 19 – Disputes

In the event of a dispute regarding the application of the contract or these general terms and conditions, and after an unsuccessful attempt at amicable resolution, the local court where the rental property is located shall have exclusive jurisdiction.

ARTICLE 20 – Insurance Coverage

BLUE BIRD Hospitality is insured by AXA Assurance, represented by Agent General LELEUP-AUTHELIN, located at 12 rue Claire Lacombe, BP 80119, 60745 ST MAXIMIN CEDEX.